FAQs

How do I place an order?

• To place an order, simply browse our website, select the products you want and add them to your shopping cart. Then follow the instructions to checkout, providing the necessary information such as delivery address and payment method.

How do I track my order?

• After your purchase, you will receive a confirmation e-mail with a tracking number. You can track your order via our website in the “My Account” section.

What is the delivery time for the products?

• The delivery time varies depending on your location and the shipping options selected during checkout. Once your order has been confirmed, you will receive an e-mail with tracking information to follow the delivery of your orde

Can I cancel or modify my order?

• Yes, you have the option to cancel or modify your order, but it is important to note that any changes must be requested before the order is separated for shipment. Please contact us via e-mail as soon as possible so that we can respond to your request within the appropriate timeframe.

What payment methods do you accept?

• We accept payments by Credit Card, Debit Card, Multibanco.

How can I be sure that my payment will be secure?

• We guarantee that all payments made on our site are secure. We use advanced security protocols to protect your financial information throughout the purchase proces

How can I request a refund?

• If you need to request a refund, please contact us via our e-mail [contact@destinyecoshoes.com] and provide the details of the transaction and the reason for the refund. Our customer support team will help you with the refund process.

Do you deliver internationally?

• Yes, we deliver internationally.

How do I return a product?

• To return a product, follow the instructions in our returns policy. Make sure the product is in its original condition and contact our support team to start the return process.

What is the deadline for requesting a return?

• The deadline for requesting a return is 28 calendar days from the delivery date of the order. After this period, returns cannot be accepted.

How do I contact Destiny customer support?

• You can contact our customer support at [contact@destinyecoshoes.com].

Do you offer support for questions relating to orders or products?

• Yes, we offer support for questions related to orders, products and other queries you may have. Don't hesitate to contact us for assistance with any matter related to our products or services.